Support

FAQ

Do you have a question not listed here? Send an E-mail to support@it-partners.com .

	Do you provide academic discount for educational institutions?
	Yes. You will need to provide us with a description of your requirements. Note: this is only available for single developer license as other licensing options are already substantially discounted. Please submit your request to sales@it-partners.com.

I'm not sure I understand licensing. Is there any restriction on the number of copies of my new software that I can distribute or sell?

itCombo and itGrid are "run-time royalty free". You can install itCombo and itGrid for development use on the number of PCs matching the license that you purchased (single developer license - 1 PC, team (4) developer license - 4 PCs, etc.) You can distribute itCombo and itGrid with your applications to an unlimited number of end-users/PCs. In the case of itCombo, you may only distribute itCombo6.ocx, itCombo6.cab and itCombo6.lpk. The latter two (itCombo6.cab and itCombo6.lpk) are only required when you are using itGrid in Internet Explorer - these files cater for internet download and run-time license. You may not distribute other itCombo files. In the case of itGrid, you may only distribute itGrid6.ocx, itGrid6.cab and itGrid6.lpk. The latter two (itGrid6.cab and itGrid6.lpk) are only required when you are using itGrid in Internet Explorer - these files cater for internet download and run-time license. You may not distribute other itGrid files. For further details please refer to the itCombo and itGrid Help manuals.

I have purchased itGrid to develop an application on behalf of a client. When I hand over development of this project, can I transfer the itGrid Commercial License to my customer?

Generally, yes. You and your client will be required to sign a novation agreement. In accordance with that agreement you will be required to discontinue use of itGrid, including destroying all copies. To request a license transfer you will need to provide the following information: Your itGrid serial number The date on which this transfer is to become effective The name of your organisation (if applicable) Your name and contact email The name of your clients organisation (if applicable) Your clients name and contact email This also applies to itCombo. For both, please submit your request to support@it-partners.com .

Are itCombo and itGrid .Net Ready?

Absolutely. itCombo and itGrid can be used in Microsoft Visual Studio .Net. The super-fast performance of itCombo and itGrid nicely offsets any performance degradation due to COM Interop. For now, here's a couple of quick tips: .Net doesn't support default values for optional parameters. This affects methods such as AddItem, TextMatrix and ValueMatrix. When using itCombo and itGrid in .Net, remember to pass values for parameters with default values. Some methods are renamed in the runtime-callable wrapper that is created when you first use itCombo and itGrid. For example: TextMatrix is renamed get_TextMatrix and set_TextMatrix. If a method that you are expecting does not exist, it has been renamed.